Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Troubleshoot > Troubleshooting: Event Services > Troubleshooting: No problems opening with pmo records in Event Input queue

Troubleshooting: No problems opening with pmo records in Event Input queue

Why are no problem records opening, even though there are pmo records in the Event Input queue?

To troubleshoot this problem:

Verify the records in the queue have processed. If the records have processed, there should be no Event Time value.
- The Status field should contain a value.
- Any messages should appear in the Messages field.
Verify there is an active event agent.
- In the event agent, the Stop button should be enabled and a start time and an idle time should appear.
- Click the Refresh button to reset the idle time to 00:00:00. It should begin increasing again.
- If the Start button is enabled and there is no start and idle time, click Start and wait until the problem agent recycles.
Verify the following, and then wait for the event processor to recycle:
- The event schedule record exists.
- The Class field has a value of event.
- The Status field has a value of rescheduled.
If there is an active event agent, check the Event Registration table.
- Are there entries for Event pmo with a Type of input?
- Is the Execute Condition true?
- Verify the content of the pmo registration.
Verify there are event maps matching the Event Map Name values in the registration record. The same rules apply to all event types, not just pmo.
Verify that you have provided an active category