Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Pre script
Service Manager Integration Suite (SMIS) executes the pre script after field mapping and before value mapping. You can use the pre script to initialize variables so that SMIS can use these variables in value mapping, or execute additional calculations to influence the value mapping. You can follow normal Javascript syntax to compose the pre script. For the objects that the pre script can use, see Placeholder objects.
For example, the following pre script first verifies if the properties.Description field in the endpoint is not empty. If the field is not empty, the script calls a function and assigns the result of the function back to the properties.Description field.
if(ep['properties.Description']) ep['properties.Description'] = lib.CaseExchange_SAWUtil.processHtmlText(param, context, 'description', ep['properties.Description']);
It is not supported to update the affected record by using JavaScript statements in the Pre Script section. Only the update of the record itself via the running SMIS instance is supported.
Related topics
Placeholder objects
Post script
Integration Instance Mapping
