Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service Manager integration methods and tools
Integration Manager
Integration Manager refers to a plug-in based platform called Service Manager Integration Suite (SMIS), which can provide centralized management and configuration of all instances of integrations that are configurable in SMIS.
Accessing Integration Manager
To access the Service Manager Integration Manager, use the Windows or Web client and open Tailoring > Integration Manager from the System Navigator.
Integration Manager (SMIS) provides the following buttons or context menu options, which enable integration delivery engineers and support engineers to manage integration instances:
- Add: Add a new integration instance.
- Edit: Edit an existing integration instance.
- Delete: Delete an existing integration instance.
- Enable: Enable an integration instance.
- Disable: Disable an integration instance.
- Refresh: Refresh the status of an integration instance.
- Task: Monitor failover tasks of an integration instance during a specified period of time.
- Log: View task execution history.
Integration types
SMIS supports two types of integrations:
- Schedule-based: A schedule-based integration runs as a schedule in the background. When a schedule-based integration instance is enabled, a corresponding scheduler is started in Service Manager.
- UI-based: A UI-based integration can be invoked only in the UI.
Out-of-box integration templates
Out-of-box, SMIS comes with a set of predefined templates that you can use to set up integrations to the following third-party or Micro Focus products:
| Product | Template name |
|---|---|
| Third-party survey tools | SMSurvey |
| Micro Focus Release Control (RC) | SMtoRC |
| Micro Focus Operations Orchestration (OO) | SMOO |
| Micro Focus Business Service Management (BSM) |
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| Another product that supports Case Exchange | CaseExchangeDefaultTemplate |
| SAP Solution Manager | SMSAP |
| External email servers | SmartEmail |
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Micro Focus Universal CMDB Micro Focus Universal CMDB Browser |
SMtoUCMDB |
Note The out-of-box templates are not provided as sample interfaces. You need to access the Integration Manager, set up the integrations through the Integration Template Selection wizard, and configure your system to interface with the Micro Focus products listed above.
Developing custom integrations using SMIS
SMIS is also a development platform that enables you to develop new integration templates of your own. You can then register these new integration templates in SMIS so that they are configurable in SMIS. For more information, see Service Manager Integration Suite (SMIS).
Related topics
Integrations
Service Manager Integration Suite (SMIS)
Add or delete an integration instance
Add a BSM Business Impact Reports integration
Add an integration instance for each Operations Manager i (OMi) server
Add an Operations Orchestration integration
Add a Release Control integration
Edit an integration instance
Enable or disable an integration instance
Monitor integration instance status
Monitor failover tasks
Configure a callback
