Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Use placeholders
You can use placeholders in the following fields when you configure an integration instance:
- In field mapping: Callback, SM Default, and EP Default
- In value mapping: Condition
You can use the following placeholder syntax:
${(sm|ep|param|context|vars).fieldName}iffieldNamedoes not contain a "."${(sm|ep|param|context|vars)["fieldName"]}iffieldNamecontains a "."
You can use the sm, ep, param, context, and vars objects in a placeholder, see Placeholder objects for details.
Placeholder allows you to use any Javascript syntax, or to call a function from the ScriptLibrary, for example, lib.scriptlib.function.
The following examples are some common use of placeholder:
${(sm.AssignmentGroup)}represents the value of the AssignmentGroup field in Service Manager.${(ep["AssignedGroup.Name"])}represents the AssignedGroup.Name field in the end point.- If you use
${context.inbound==true} && (!${context.newSMIncident})in a condition, the condition is "The value of the context.inbound field istrueand the value of the context.newSMIncident field isfalse." ${vars.$L_file.assignment}refers to the field assignment of variablevars.$L_file.- Use
${lib.<scriptlib>.<func>()}to call a Java script.
Related topics
