Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Operations Orchestration flow synchronization rules
The SM to OO integration synchronizes flows from Operations Orchestration (OO) to Service Manager according to the basepaths that are configured in Integration Manager ( Service Manager Integration Suite). The following describes the synchronization rules, using an example basepath value: /Library/ITIL/Change Management; /Library/How Do I flows.
Rule 1: Only the Operations Orchestration flows under the basepath or its sub-folders are synchronized.
| Operations Orchestration Flow Path | Synchronize? |
|---|---|
| /Library/ITIL/Change Management/Network/Compare Device ACLs | Yes |
| /Library/ITIL/Change Management/Servers/Block NAS Task | Yes |
| /Library/How Do I flows/How do I: Iterate through a list | Yes |
| /Library/ITIL/Incident Management/Servers/Server Health Check | No |
Rule 2: If an Operations Orchestration flow is removed in Operations Orchestration, it will also be removed in Service Manager when it is under the basepath or its sub-folders.
| Operations Orchestration Flow Path Deleted in Operations Orchestration | Remove in Service Manager? |
|---|---|
| /Library/ITIL/Change Management/Network/Compare Device ACLs | Yes |
| /Library/ITIL/Change Management/Servers/Block NAS Task | Yes |
| /Library/How Do I flows/How do I: Iterate through a list | Yes |
| /Library/ITIL/Incident Management/Servers/Server Health Check | No |
Rule 3: If an Operations Orchestration flow is updated in Operations Orchestration, it will also be updated in Service Manager when it is under the basepath or its sub-folders.
| Operations Orchestration Flow Path Updated in Operations Orchestration | Update in Service Manager? |
|---|---|
| /Library/ITIL/Change Management/Network/Compare Device ACLs | Yes |
| /Library/ITIL/Change Management/Servers/Block NAS Task | Yes |
| /Library/How Do I flows/How do I: Iterate through a list | Yes |
| /Library/ITIL/Incident Management/Servers/Server Health Check | No |
Note If an Operations Orchestration flow (under the basepath or its sub-folders) is updated in Service Manager, the updates will not be discarded until the Operations Orchestration flow is updated in Operations Orchestration.
Related topics
Integration Manager
Integration Instance Information fields
Enable SSL connection from Service Manager to Operations Orchestration
Micro Focus Operations Orchestration (OO)
Operations Orchestration flow detail form fields
Add an Operations Orchestration integration
Enable LW-SSO for the Operations Orchestration integration
Configure LW-SSO in the Service Manager Web tier
Enable or disable an integration instance
Monitor integration instance status
