Integrate > SAP Solution Manager > Install and Administer Service Manager Exchange with SAP Solution Manager > Customizing Service Manager > Configuring Incident Form (Codeless Only)

Configuring Incident form (Codeless Only)

To configure the incident form in PD environment, follow these steps to add a SAP Solution Manager tab for the following formats:

im.incident.categorization

im.incident.investigation

im.incident.recovery

im.incident.review

im.incident.closure

Note If you are working with either SM 9.40 Codeless or SM 9.41 Hybrid, pay attention to the following items before adding add SAP Solution Manager tabs for various incident formats.

  • If you are working with SM 9.40 Codeless, you must apply the QCCR1E127035_SM940_SM940.unl unload file to fix QCCR1E127035. The unload file is available in the %SMSSMEX_HOME%\unloads\SM9.34-9.4x directory.
  • If you are upgrading SM 9.31 with PD3 to SM 9.41 Hybrid, you must apply a hotfix for QCCR1E128778 during the upgrade process. The hotfix is available from Micro Focus Software Support.
  1. Click Tailoring > Forms Designer.
  2. Type im.incident.categorization and click Search.

  3. Add a new notebook tab with the following configurations:

    Property Value

    Name

    sapsolutionmanager

    Visible

    True

    Visible condition

    [$SMSAP]=true

    Caption

    Sap Solution Manager

  4. Add a subform control to the SAP Solution Manager tab.

    Property Value

    Format

    hp.sap.solution.sub
  5. Click Save.
  6. Search for im.incident.investigation, im.incident.recovery, im.incident.review, and im.incident.closure respectively and repeat step 3 to step 5.