Record in EventIn is not executed


The record in table EvenIn is not executed. After Service Manager sends the incident to Solution Manager, the process is finished, but the following problems occur:

  • Integration buttons for the incident are not shown correctly.
  • Field is not updated.


The Event In process threads are not started when the Service Manager server starts, so in the Input Events window (Tailoring > Event Services > Input Events) the input events are not handled (as shown in the following diagram).


To handle the input events, start the event in process threads.

  1. Go to System Status

  2. Click Start Scheduler.

  3. Start event.startup and dependent process threads.