Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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KCS I profile
The KCS I profile in the out-of-box system allows you to perform the following tasks:
- Contribute new knowledge documents
- Suggest a document category or categories for approval
- Save draft versions of the knowledge document
- View unapproved working-copy documents
A user with a KCS I profile is sometimes known as a document submitter or contributor. A KCS I can view documents approved for internal and external use.
The KCS I capabilities apply to the knowledge document categories associated with the KCS I profile and knowledge group in which the user is a member. The three-way profile-to-group-to-category mapping is defined under the Permissions tab of the Category Details form.
The Knowledge Management administrator creates a KCS I contributor knowledge group and then associates the knowledge group with a KCS I profile and document category. The users in the knowledge group can contribute documents to that category and to the subcategories below that category.
For example, in the out-of-box sample data, the KM 1 operator has a KCS I profile and is a member of the KCS I KM Group. The profile-to-group-to-category mapping is KCS I (profile)-to-KCS I for KM Group (group)-to-Knowledge Management (category).
The category hierarchy in the out-of-box sample data is:
| Service Manager | ||
| Knowledge Management | Knowledge-Centered Support (KCS) | |
| .Document Maintenance and Lifecycle | ||
The KM 1 operator, as a member of the KCS I for KM Group, can contribute knowledge documents to the Knowledge Management category and to the sub-categories below it. Those are Knowledge-Centered Support (KCS) and Document Maintenance and Lifecycle. The KM 1 operator cannot contribute documents to the Service Manager category. Also, the KM 1 operator cannot view documents in the Service Manager category.
Related topics
Knowledge Management profiles
KCS III profile
KCS II profile
