Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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KM ADMIN profile
The KM ADMIN profile in the out-of-box system allows you to do all the tasks that a KCS I, KCS II, or KCS III profile can do. With the KM ADMIN profile, you can also perform these tasks without specific permissions in the document categories. A KM ADMIN user can perform the following tasks:
- Search, view, retire, unretire, and delete documents in any document category
- Author knowledge documents, contribute knowledge documents, edit published documents without placing them in workflow, and publish documents internally and externally
- Assign documents for editing and reviewing when adaptive learning is enabled in the system
Note The KM ADMIN profile is unlike all other out-of-box Knowledge Management profiles, because the KM ADMIN profile is not assigned in the Category Details form.
Related topics
