Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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KCS II profile
The KCS II profile in the out-of-box system allows you to do all of tasks a KCS I profile can do and also the following tasks:
- Publish immediately internal knowledge documents
- Retire and unretire knowledge documents
- Delete retired knowledge documents
- View and delete feedback for a knowledge document
- Edit and review knowledge documents in the Pending Documents queue
- Assign documents for editing and reviewing
- Edit published documents in place without sending them to workflow
- View adaptive learning data when adaptive learning is enabled in the system
A user with a KCS II profile may also be assigned as a document owner or editor of a document in the document workflow.
The KCS II capabilities apply to the knowledge document categories associated with the KCS II profile and knowledge group in which the user is a member. The three-way profile-to-group-to-category mapping is defined under the Permissions tab of the Category Details form.
Similar to the KCS I profile, the Knowledge Management administrator creates a KCS II knowledge group and then associates the knowledge group with a KCS II profile and document category. The users in the knowledge group can contribute, review, and edit documents to that category and to the sub-categories below that category. With a KCS II profile, you can also publish documents for internal access for that category and the sub-categories below that category.
Related topics
