Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Knowledge Management migration
- Import documents into Service Manager
- XML file specification for Knowledge Management migration
- Sample import record migration file
- General considerations for importing documents into Service Manager
- XML source document considerations for importing
- Document import considerations for attachments
- Configure the wsdl2java.bat file
- Configure the wsdl2java.sh file
- Running the wsdl2java command file
- Configure the runDocumentImport.bat file
- Configure the runDocumentImport.sh file
- Running the runDocumentImport command file
- Reconciling unresolved links
- Using the knowledgecreator.log file
- KMSCCoreImport utility
- KMDocumentExport utility
KMSCCoreImport utility
The utility KMSCCoreImport imports data from the core table in Service Manager to the kmdocument table in the Knowledge Management application. This import migrates the IRExpert knowledge documents from previous versions of ServiceCenter. By importing data from the core table used by IRExpert, you make the data available to the Knowledge Management application.
The KMSCCoreImport utility is for a one-time transfer of all files from the core table into the Knowledge Management application. If you run this code more
than once, it imports duplicate data into the Knowledge Management application.
You can edit KMSCCoreImport utility script to take into account any
customizations of either the core table or the data contained in the core table.
The areas in the KMSCCoreImport script where changes are allowed and expected are clearly marked. Also, those sections of the code that cannot be changed are also commented accordingly.
Related topics
Knowledge Management migration
Modifying the KMSCCoreImport script file
Running the KMSCCoreImport script
