Develop > Operational Reports > Report Descriptions and Usage > Service Level Management Reports

Service Level Management Reports

Report name

Business user

Description

SLM: Response SLO Metrics

Management Administrators

This report gives the user the ability to review the target response metrics for the ten lowest performing Service Level Agreements (SLAs) in the specified month.

SLM: Summary

Management Administrators

This report gives the user the ability to review the target response and availability metrics for a single Service Level Agreement (SLA) within a given month.

SLM: Availability-Duration Metrics

Management Administrators

This report gives the user the ability to review the availability-duration metrics for the ten lowest performing Service Level Targets (SLOs) per Service Level Agreement (SLA) in the specified month.

SLM: Availability-Uptime Metrics

Management Administrators

This report gives the user the ability to review the availability-uptime metrics for the ten lowest performing Service Level Targets (SLOs) per Service Level Agreement (SLA) in the specified month.