Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Client parameters for Web clients
- Web parameter: acceptBrowserLang
- Web parameter: allowed
- Web parameter: antiCSRFEnabled
- Web parameter: applicationIcon
- Web parameter: autoCloseMaskDelay
- Web parameter: autoCompleteDelayTime
- Web parameter: autoCompleteListSize
- Web parameter: autoCompleteMinChars
- Web parameter: autoCompleteSkipCachingChar
- Web parameter: autoSubmit
- Web parameter: cacerts
- Web parameter: comfillAutoComplete
- Web parameter: compactLayout
- Web parameter: compress_soap
- Web parameter: customize-folder
- Web parameter: disableJumpAddress
- Web parameter: disableKeyHelp
- Web parameter: disableLoginAutoComplete
- Web parameter: enableExitConfirmMessage
- Web parameter: enableGetOriginalUrl
- Web parameter: enableLegacyTelephony
- Web parameter: enableListFrameStateRetain
- Web parameter: enableMoreContextMenu
- Web parameter: enableRecordlistOddEvenRowStyle
- Web parameter: enableSidebarMenu
- Web parameter: enableTableEllipsis
- Web parameter: enableTableMagnify
- Web parameter: helpServerContext
- Web parameter: helpServerHost
- Web parameter: helpServerPort
- Web parameter: honorUrlHost
- Web parameter: honorUrlPort
- Web parameter: isCustomAuthenticationUsed
- Web parameter: JCEProviderClassName
- Web parameter: JCEProviderName
- Web parameter: jsDebug
- Web parameter: labelbgunderline
- Web parameter: lockWaitTimeout
- Web parameter: log.properties
- Web parameter: maskMessageDelay
- Web parameter: maxGroupCacheSize
- Web parameter: maxattachuploadsize
- Web parameter: maxtotalattachuploadsize
- Web parameter: maxMessageNumber
- Web parameter: maxRequestPerSecond
- Web parameter: message display properties
- Web parameter: openTabsSoftLimit
- Web parameter: preventDuplicatedAttachmentName
- Web parameter: querySecurity
- Web parameter: recordListArrayDisplayStyle
- Web parameter: recordListArrayMaxChars
- Web parameter: refreshMessages
- Web parameter: refreshMessagesInterval
- Web parameter: rememberLang
- Web parameter: secureLogin
- Web parameter: serverHost
- Web parameter: serverPort
- Web parameter: session-timeout
- Web parameter: showAddFavButton
- Web parameter: showFavMgrButton
- Web parameter: showHelp
- Web parameter: showNavIcon
- Web parameter: showReloadNavButton
- Web parameter: sideBarButtonNumberToCollapse
- Web parameter: socketReadTimeout
- Web parameter: sortNavItems
- Web parameter: ssl
- Web parameter: sslPort
- Web parameter: sso.failure.httpStatus
- Web parameter: startDayOfWeek
- Web parameter: tracesoap
- Web parameter: unmaskDeferMillis
- Web parameter: useJavaDynamicVersioning
- Web parameter: useServertabs
- Web parameter: viewactivenotes
- Web parameter: viewcontexthelp
- Web parameter: viewpromptforsave
- Web parameter: viewrecordlist
- Web parameter: xff.trusted.proxies
Web parameter: isCustomAuthenticationUsed
Web parameters change the behavior of the web clients that connect to the web tier. For more information, see Web tier parameters.
Parameter
isCustomAuthenticationUsed
Description
By default, Service Manager authenticates web client users by comparing the user name and password that the user enters on the Service Manager login page to a matching operator record in the system.
To enable single sign-on (Trusted Sign-On, LW-SSO, or SAML SSO) and CAC Sign-On, you must disable the default authentication method by setting this parameter to false.
For example, for trusted sign-on, this causes Service Manager to send the current user name in the HTTP header. Trusted sign-on uses the user name to determine if a web client is already authenticated or not.
Caution You should only disable this parameter if you are using any of the above-described sign-on configurations. Disabling this parameter without such a sign-on configuration will prevent your web client users from logging in to Service Manager.
Valid if set from
Web tier configuration file (web.xml and webtier.properties)
Requires restart of the web applications server?
Yes
Default value
true
Possible values
true (Enabled)
false (Disabled)
Example usage
<context-param> <param-name>isCustomAuthenticationUsed</param-name> <param-value>false</param-value> </context-param>
Related topics
System parameters
Web tier parameters
Related topics
Enter a parameter in the web client URL
Enter a parameter in the web.xml file
Related topics
