Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Contact information
The contact for the problem, the Problem Coordinator, is a field in the Problem record with a link to the Contact record. The Contact record for that Problem Coordinator contains all his/her contact information, including name and preferred method of contact.
Click on the magnifying glass icon next to the Problem Coordinator field to execute a Find action, which links to the Contact record. The path of the linkage is from Problem-Coordinator to the Operator table, which then links to the Contact table.
Related topics
Types of links
Find functionality
Operator records
Master data records
Synchronization between contact and operator records
Related topics
Add an operator record
Create a contact record from an operator record
