Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Operator records
- Add an operator record
- Add an operator record with the User Quick Add Utility
- Add an operator to a security group
- Create a system default operator record
- Define a startup menu for an operator
- Define the distinguished name an operator uses to log into an LDAP directory service
- Delete an operator record
- Enable an operator to see the command line
- Set database access for an operator
- Set the first day of week for an operator
- Set the maximum file attachment size for an operator
- Set the total file attachment size for an operator
- Set the time zone for an individual operator
- Update an operator record
- View an existing operator record
- Use Mass Update with operator records
- Synchronization between contact and operator records
Add an operator record
Applies to User Roles:
System Administrator
Note: To create an operator, you need to first create a contact record to match the operator record.
To add a contact record:
- Click System Administration > Base System Configuration > Contacts.
- Specify the Contact Name.
- Specify the Full Name.
- Add any other necessary information.
- Click Add, and then click OK.
You are now ready to create an operator record.
To add an operator record:
- Click System Administration > Ongoing Maintenance > Operators.
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Specify a Login Name.
Note: We recommend that you only use ASCII characters in Login Name. In Service Manager Web Service integrations, non-ASCII operator login names are not supported.
- Specify a Contact ID, or select the contact name that you just created.
- Click Add.
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On the Security tab, type the name of the Template from which you want to create the new operator record.
The information from the template will be populated in the new operator record.
- Add any other necessary information for this new operator record.
- Click Save.
Related topics
Application Setup
Operator passwords
Operator records
Operator templates
Add an operator record with the User Quick Add utility
Add an operator to a security group
Create a startup menu for an operator
Create a system default operator record
Define a startup menu for an operator
Define the distinguished name an operator uses to log in to an LDAP directory service
Delete an operator record
Enable an operator to see the command line
Set the maximum file attachment size for an operator
Set the time zone for an individual operator
Update an operator record
