Add an operator record

Applies to User Roles:

System Administrator

Note: To create an operator, you need to first create a contact record to match the operator record.

To add a contact record:

  1. Click System Administration > Base System Configuration > Contacts.
  2. Specify the Contact Name.
  3. Specify the Full Name.
  4. Add any other necessary information.
  5. Click Add, and then click OK.

You are now ready to create an operator record.

To add an operator record:

  1. Click System Administration > Ongoing Maintenance > Operators.
  2. Specify a Login Name.

    Note: We recommend that you only use ASCII characters in Login Name. In Service Manager Web Service integrations, non-ASCII operator login names are not supported.

  3. Specify a Contact ID, or select the contact name that you just created.
  4. Click Add.
  5. On the Security tab, type the name of the Template from which you want to create the new operator record.

    The information from the template will be populated in the new operator record.

  6. Add any other necessary information for this new operator record.
  7. Click Save.

Related topics

Application Setup
Operator passwords
Operator records
Operator templates

Add an operator record with the User Quick Add utility
Add an operator to a security group
Create a startup menu for an operator
Create a system default operator record
Define a startup menu for an operator
Define the distinguished name an operator uses to log in to an LDAP directory service
Delete an operator record
Enable an operator to see the command line
Set the maximum file attachment size for an operator
Set the time zone for an individual operator
Update an operator record