Create a new problem from a problem record

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Part of Workflow(s):

Problem Management: All

Applies to User Roles:

Problem Coordinator

Problem Manager

There are times when you may need to open a new problem from an existing problem record. Whether a periodic review of incident trend analysis or as part of an organization's preventive or scheduled maintenance, you can open a related problem record that will be associated with the existing problem record.

To open a new problem from an existing problem record, follow these steps:

Click Problem Management > Search Problems.

Use search or advanced search to find one or more records.

Select a target problem record.

In the Related Records tab, select Related Problems from the Link Type drop-down list, and the then click Link New Record. A New Problem form opens.

Add the required information to create the new problem record.

Click Save & Exit. You are returned to the existing problem record.

In the Activities tab of the original problem record, document the current activities. In the New Update Type field, select the applicable update type.

In the New Update field, type notes to explain the new open problem and any other current activity information.

Click Save & Exit.

Related topics