Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Use > Problem Management > Problem Management workflows and user tasks > Schedule a problem

Schedule a problem

Part of Workflow(s):

Problem Management: Investigation

Applies to User Roles:

Problem Coordinator

Problem Manager

When you schedule a problem, set the target dates based on the priority and impact on affected services and whether there is a workaround or fix available. Assign or reassign the problem to a group with the skills necessary to find a resolution to the problem.

To schedule a problem:

Click Problem Management > Search problems.
Use search or advanced search to find one or more records.
Select a record from the list.
In the Investigation and Resolution tab, enter values in the Expected Root Cause Identified Date and Expected Problem Resolution Date fields.

Note The Investigation and Resolution tab is only available once the problem moves to the Investigation phase.
In the Activities section, click the New Update Type field list and select the applicable update type.
In the New Update field, type notes to include the current activity update.
Click Saveor Save & Exit.
Notify the Problem Coordinator and the stakeholders about the plans and resources assigned to this problem.

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