Defining the effect and details of a Scheduled Maintenance task

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Scheduled Maintenance enables you to create several types of tasks. When you create a task, Scheduled Maintenance respects all normal default values, sends messages, adheres to Format Control rules, executes macros, and runs the usual validations. If an automatically generated Incident record, change request, or Request Fulfillment request does not match the validation rules, Scheduled Maintenance tries to ignore the validation rules and save the record anyway.

Scheduled Maintenance also enables you to open a collection of Incident records, change requests, or Request Fulfillment requests for every Configuration Item (CI) in Configuration Management that meets certain predefined criteria, or matches a specific user-defined query. Using one of these methods, you can create a maintenance task for any arbitrary subset of Configuration Items.

Incident records for scheduled maintenance tasks

Incident records can specify any of the following.

Assignment group

Category

Subcategory

Request Model

Requester

Assignee

Priority

Coordinator

Expressions

Format control

The Scheduled Maintenance Advanced Query option has a built in anti-spam feature. By default, the system generates 50 records, regardless of how many records the advanced query returns. This threshold is user definable under the Administrative Options section of the Scheduled Maintenance Menu.

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