Print options

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager offers list view or detail view print options.

Use Search to display the list of records or a detail record. Follow the instructions below to print in the windows client or the web client:

In the windows client:

Click File > Print or click the Print icon.

Select one of the following options:

List: Print the list of records.

You can specify the Start and Count fields to print a number of consecutive records in the list.
Detail: Print a single record.

Select the printer and then click Print.

In the web client:

Do one of the following actions:

Print the list of records: Click the Print icon on the Record List toolbar or press Ctrl+Alt+P.
Print a single record: Click the Print icon on the Record Detail toolbar or press Alt+P.

Perform one of the following actions in the newly-opened browser window: