Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Configuring installation and setup options
Time zones
A time zone is Greenwich Mean Time (GMT) plus or minus the required offset for geographic location. Service Manager uses time zone information to display local time correctly, and calculate the correct escalation time for alerts. Service Manager uses time zone information for:
- Work schedules
- Alerts
- Request Management lead time calculations
- Service Level Agreements (SLAs) and service contracts
- Clocks
- Reminders
System administrators can define a system-wide default time zone and date format in the company record. Individual operator records can contain individual time zone values that override the system-wide default time zone.
Service Manager contains out-of-box time zone records for most regions of the world. System administrators can also create their own time zone records. Each time zone record contains:
- Local GMT offset
- Local time switch over definitions
- Local date format
Associated tables
Service Manager uses information in these tables to track time zone information.
- tzfile
- contact
- location
- device
- assignment
- cm3groups
- ocmgroups
Related topics
Regional settings
System information record
Related topics
Set the default system time zone
Add a time zone record
Delete a time zone record
Update a time zone record
View a time zone record
