Time zones

A time zone is Greenwich Mean Time (GMT) plus or minus the required offset for geographic location. Service Manager uses time zone information to display local time correctly, and calculate the correct escalation time for alerts. Service Manager uses time zone information for:

  • Work schedules
  • Alerts
  • Request Management lead time calculations
  • Service Level Agreements (SLAs) and service contracts
  • Clocks
  • Reminders

System administrators can define a system-wide default time zone and date format in the company record. Individual operator records can contain individual time zone values that override the system-wide default time zone.

Service Manager contains out-of-box time zone records for most regions of the world. System administrators can also create their own time zone records. Each time zone record contains:

  • Local GMT offset
  • Local time switch over definitions
  • Local date format

Associated tables

Service Manager uses information in these tables to track time zone information.

  • tzfile
  • contact
  • location
  • device
  • assignment
  • cm3groups
  • ocmgroups

Related topics

Regional settings
System information record

Related topics

Set the default system time zone
Add a time zone record
Delete a time zone record
Update a time zone record
View a time zone record