Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Enable an integration to LDAP
Applies to User Roles:
System Administrator
You must have the SysAdmin capability word to use this procedure.
To enable an integration to LDAP:
- Do one of the following to enable Service Manager to create operator records dynamically when LDAP users log in:
- Define the System Information Record operator template for LDAP users.
- Define a system default record for the operator file. For details, see Create a system default operator record.
- Define the default LDAP server and authentication base directory to which you want Service Manager to connect.
- Define the file and field mappings you want to the LDAP directory service.
- Set LDAP query parameters in the Service Manager initialization file.
Related topics
Lightweight Directory Access Protocol (LDAP)
Related topics
Create a system default operator record
Define the default LDAP server
Define file and field-level mappings to an LDAP server
Define the operator template applied to LDAP users
Set the LDAP authentication base name
