Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Enable LDAP over SSL
Applies to User Roles:
System Administrator
You must have the SysAdmin capability word to use the procedures below.
By default, when you enable LDAP over SSL, you need to set the root certificate of the CA that issued the LDAP server’s certificate on the Service Manager server, and then specify the location of the certificate file in the LDAP SSL DB Path field.
If you do not want to set the CA's root certificate on the Service Manager server, follow these steps:
- Set the
ldapsslallownocertparameter to1. - Log in to Service Manager, and then click System Administration > Ongoing Maintenance > System > LDAP Mapping.
- Set the LDAP Server and LDAP Base Directory fields, select the LDAP SSL check box. Leave the LDAP SSL DB Path field blank.
- Click Set File/Field level mapping, enter operator in the Name field, and then map the
namefield ofoperatortosAMAccountName(for Active Directory server). - Restart the Service Manager server.
If you wish to authenticate Service Manager users that belong to different domains or subdomains, you can deploy multiple LDAP servers that belong to the corresponding domains, and then set up a horizontal scaled (HS) cluster. By the following configuration, users belong to different domains can share the same database while at the same time be authenticated by different domain’s LDAP server over SSL.
- Set the
ldapsslallownocertparameter to1. - Log in to Service Manager, and then click System Administration > Ongoing Maintenance > System > LDAP Mapping. Leave everything on this page empty.
- Click Set File/Field Level Mapping, enter operator in the Name field, and then map the
namefield ofoperatortosAMAccountName. -
Add the
ldapserverparameter in thesm.inifile as the following example:ldapserver1:16.183.93.217%636%cn=users,dc=swsm,dc=ind,dc=lab
You can add this parameter multiple times if you have more than one LDAP server.
- Restart the Service Manager server.
Note In both cases above, you still need to set the ldapbinddn and ldapbindpass parameters in sm.ini.
Related topics
Lightweight Directory Access Protocol (LDAP)
Startup parameter: ldapsslallownocert
Startup parameter: ldapserver
Startup parameter: ldapbinddn
Startup parameter: ldapbindpass
