Set the LDAP authentication base name

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Applies to User Roles:

System Administrator

You can define an operator to use a different LDAP base name than the operator name. By default, Service Manager uses the operator name to bind to the LDAP. You can define a different LDAP base name to allow users to connect to Service Manager with one name and to LDAP with a different name.

To set the LDAP authentication base name:

Click System Administration > Ongoing Maintenance > Operators.

Click Search.

Select the operator whose LDAP base name you want to set from the record list.

Click the Security tab.

In the LDAP Base Name field, type the name you want to use to authenticate the LDAP connection.

Click Save.
Service Manager displays the message:
Operator record updated.

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