Use > Service Desk > Service Desk workflows and user tasks > Close a self-service request

Close a self-service request

Applies to User Roles:


You can close a self-service request if you are no longer experiencing the problem or if you have another reason for closing the request. If you need to resubmit the request, you can do so from your list of closed self-service requests.

To close a self-service request, follow these steps:

  1. Click View Open Requests. Service Desk displays a table of your open requests and the status of each request.

  2. Select the Service Desk interaction record that you want to close.
  3. Click Update, type an update description if necessary, and then click Close Request.
  4. Select a reason to close the request, and then click Submit. The Service Desk interaction record is closed.

    Note When you close your self-service request, an activity update is added to the corresponding back-end fulfillment records to reflect that you have closed the self-service request.

Related topics

Self-service access
Web client views
Multiple sessions
Example: Search for a record

Related topics

Log on to the web client (self-service user view)
Create a self-service request
View a self-service request
Update a self-service request
Resubmit a self-service request