Use > Service Desk > Service Desk workflows and user tasks > Update a self-service request

Update a self-service request

Applies to User Roles:


You can update any of your open self-service requests with additional information to assist the Service Desk Agent.

To update a self-service request, follow these steps:

  1. Click View Open Requests to display a table of your open requests and the status of each request.

  2. Select the Service Desk interaction record that you want to update.
  3. Click Update, and then enter any new request details, additional descriptions, or add relevant attachments as needed.
  4. Click Save & Exit.

Note If the Service Desk interaction record is linked to a request , an incident, or a change record, your updates are automatically copied to the Activities section in the linked record.

Related topics

Self-service access
Web client views
Multiple sessions
Example: Search for a record

Related topics

Log on to the web client (self-service user view)
Create a self-service request
View a self-service request
Resubmit a self-service request
Close a self-service request