Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Researching response and availability results
The slaresponse table contains summary records with response time information collected from sloresponse records. Includes the number of affected and breached records, mean, median, and standard deviation data.
The slamonthly table contains one record with a summary of monthly outage information for each Configuration Item (CI). You can trace the input data for each response or availability record whenever you view a record in the sloresponse or slamonthly table.
The slamonthlyag table contains one record with a summary of monthly outage information for each Service Level Agreement.
Related topics
Service Level Agreement performance and reporting
Process metrics
Response time data
Service metrics
Availability data
Recalculating Service Level Agreement data
Service Level Agreement dashboards
Service Level Agreement reports
Related topics
View service agreement metrics
Research service metrics
Research overall results
Research process metrics
Recalculate availability and response time
