View service agreement metrics

  1. Click Service Level Management > Agreements > Search Agreements.
  2. Click Search.
  3. Select a service agreement.
  4. Select the Process tab or Service tab to view current metrics for all Service Level Targets.

Related topics

Service Level Agreement performance and reporting
Process metrics
Response time data
Service metrics
Availability data
Recalculating Service Level Agreement data
Service Level Agreement dashboards
Service Level Agreement reports

Related topics

Recalculate availability and response time