Research overall results

  1. Click Service Level Management > Metrics > Overall Metrics.
  2. Add optional search criteria, and then click Search to generate a list of all SLM monthly aggregate records.
  3. Select a target record.
  4. To view service metrics:
    1. Click Service Target to display the parent Outage Detail record.
    2. Click View Outage Events to display the parent Outage Event record.
    3. Click View Record to view the parent request for a change record.
  5. To view process Metrics:
    1. Click View Process Target Details to display the parent SLT process record.
    2. Click View Details to display the parent service agreement Time Activity record.

Related topics

Service Level Agreement performance and reporting
Process metrics
Response time data
Service metrics
Availability data
Researching response and availability results
Recalculating Service Level Agreement data
Service Level Agreement dashboards
Service Level Agreement reports

Related topics

View service agreement metrics
Research service metrics
Research process metrics
Recalculate availability and response time