Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Administrator tasks
- Work with Smart Search
- Validate Smart Analytics configurations
- Add a content server for Smart Ticket and Hot Topic Analysis
- Configure TSL/SSL for two-way authentication
- Get ports occupied by Smart Analytics
- Use Smart Analytics Assistant
- Back up and restore content
- Perform indexing of large-scale knowledgebases
- Modify Stop Words for IDOL search engine
- Transfer Smart Analytics intelligence between systems
- Set stop phrases for Hot Topic Analytics
- Configure the number of Hot Topic Analytics blocks
- Work with Smart Ticket tuning
Set stop phrases for Hot Topic Analytics
User Role: Administrator
Adding stop phrases is a way to hide particular words or phrases from appearing in the Hot Topic Analytics topic map. The stop phrases are still retained in the Smart Analytics data set.
To add stop phrases for Hot Topic Analytics, follow these steps:
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Click System Administration > Ongoing Maintenance > Smart Analytics > Hot Topic Analytics.
- Click Stop Phrase. The Configure IDOL Stop Phrase page opens.
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Add the words or phrases that you identified as stop phrases to this page. These words or phrases must exactly match the key words to find hot topics, and each word or phrase must start with a new line.
Note
- You cannot use wildcards in stop phrases.
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Stop phrases are case-sensitive by default and the corresponding configuration is defined in the IDOL/IDOLServer.cfg file as follows:
QuerySummaryStopPhraseMode=9To set the stop phrases to be case-insensitive, update the configuration as follows:
QuerySummaryStopPhraseMode=41After your configuration, you must restart the SM Smart Analytics Main Server and the Smart Analytics HTA & Smart Ticket content server.
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Click Save. The system automatically saves the stop phrases in alphabetical order. Alternatively, you can click Save & Exit to close the Configure IDOL Stop Phrase page.
- Run Hot Topic Analytics again. Now, those stop phrases are no longer displayed in the topic map.
