Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Spam filtering in mail server
As most of the email servers provide the anti-spam feature, the SM Smart Email solution does not include an extra spam filter for inbound emails. Instead, system administrators are encouraged to configure spam filters in their own email servers.
The following is an example for how to set up the anti-spam protection in Office 365:
Connection filtering checks the reputation of the sender before allowing a message to get through. You can create an allow list, or safe sender list, to make sure you receive every message sent to you from a specific IP address or IP address range. You can also create a list of IP addresses from which to block messages, called a block list.
Spam filtering checks for message characteristics consistent with spam. You can change what actions to take on messages identified as spam, and choose whether to filter messages written in specific languages, or sent from specific countries or regions. You can also turn on advanced spam filtering options if you want to pursue an aggressive approach to spam filtering. Additionally, you can configure end-user spam notifications to inform users when messages intended for them were sent to the quarantine instead. (Sending messages to the quarantine is one of the configurable actions.) From these notifications, end users can release false positives and report them to Microsoft for analysis.
For more details, refer to the Microsoft Office help.
If you are using an email server other than Office 365, refer to the official guide of your email server to set up the spam filters.