Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Smart Email
Set up outbound email
Applies to User Roles:
System Administrator
The outbound email (also known as JavaMail) for the Smart Email solution provides a monitor to handle Service Manager e-mail events. This monitor connects Service Manager into standard e-mail facilities and allows Service Manager operators and applications to send HTML emails. Any mail system that supports Simple Mail Transfer Protocol (SMTP) or has an SMTP gateway or bridge can receive e-mail from Service Manager if the outbound email is enabled.
Note If you have already implemented a different outbound email solution such as SCAuto Mail or Connect-IT, you can also continue to use it as the outbound email solution for Smart Email.
To set up outbound email for the Smart Email solution, you need to configure the emailout parameter in the sm.ini file. For detailed information on configuring the emailout parameter, see Startup parameter: emailout.
Note Only messages enclosed within HTML tags can be sent out as HTML emails, otherwise messages are sent as plain text.
Related topics
