Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
|
- Status and notifications
System alerts
System alerts are system events that have passed a pre-defined threshold and that Service Manager writes to the server log (default: sm.log). System alerts contain information about the health and performance of the Service Manager installation. System administrators can define the conditions that trigger system alerts from the Service Manager initialization file.
The server log lists all the system events that have passed a pre-defined threshold. System administrators can review the server log to determine the health and performance of their Service Manager installation. By default, the server log is located in the <Service Manager>\Server\logs folder. System administrators can change what information Service Manager writes to the server log as well as the location of the log from the Service Manager initialization file.
System alert message format
Service Manager writes system alerts to the server log using the following format:
[Process ID] [Date and time] [Alert category]-[Alert type]-[Alert item], [Alert text]
| Alert format | Description |
|---|---|
| [Process ID] | This is the unique numerical identification of the process that generated the system event. |
| [Date and time] | This is the date and time that Service Manager recorded the system alert. |
| [Alert category] | This is one of the four basic alert categories. For more information about alert categories see the list of system alerts. |
| [Alert type] | This is a numerical value that describes the exact conditions that caused Service Manager to record the system alert. For more information about alert types see the list of system alerts. |
| [Alert item] | This is the application, resource, or user that generated the system event. |
| [Alert text] | This is a text description of the user and actions that generated the system event. |
Sample system alert messages
The following are sample system alert messages:
1712 11/03/2003 07:59:00 Performance-1-company, Full File Scan for
query involving fields {show.company} ; user(falcon),
application(display), panel(show.rio)
1712 11/03/2003 07:59:06 Performance-2-cm3t, Partial File Scan for query
involving fields {header,parent.change, header,open} ; user(falcon),
application(display), panel(show.rio)
Related topics
Related topics
Related topics
