Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Status and notifications
Message processors
Message processors are scheduled processes dedicated to managing Service Manager messages. By default, the problem background process manages all Service Manager messages. If your system generates enough messages, it may create a backlog in your message queue. You can remove the message backlog by adding additional message processors.
Each message processor must have an agent initialization record definition that defines the name of the processor and the RAD application to call. The message processor name must match the name listed in the System Wide Company Record for the message processor. All message processors must call the scheduler RAD application.
To determine if the message queue is affecting your system performance, you can review the schedule file. If you see schedule records with the name message processor record with an expiration time greater than a minute old, then you should consider adding additional message processors.
Related topics
Related topics
Access the schedule file
Add additional message processors
Define which system processes manage message traffic
