Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Add additional message processors
Applies to User Roles:
System Administrator
By default, Service Manager uses the problem background process to manage all message traffic. If your message queue grows too large, you can add additional message processors to handle the message load.
To add additional message processors, follow these steps:
- Create a message processor agent record.
- Add the message processors to the System Wide Company record.
-
Start the message processor processes.
Tip You can also add your message processors to the
startupagent record to have Service Manager automatically start them.
Related topics
Related topics
Add an agent to the startup agent record
Create a message processor agent record
Define which system processes manage message traffic
Start a scheduled process
