Parameter mapping

The following mapping types are available when you create a new parameter in Service Manager Survey Integration framework.

Predefined mapping type Description Example syntax
Value A constant value
  • John.doe@Micro (email)
  • jdoe (operator name)
  • DOE, JOHN (contact name)
Variable Any variable that is available when the survey runs $G.serviceDesk
Field A valid field name in the selected Service manager module
RAD expression Any valid RAD expression that returns the required value jscall(<lib.function>, in $L.file)

The following predefined options are available:

  • Recipient Email

  • Recipient Name

  • Language

  • Web URL


  • External URL


Related topics

Create a new parameter