Use > Survey > Service Manager Survey > SM Survey setup > Select a survey portal

Select a survey portal

User roles: Survey Administrator

Service Manager supports the use of one of the following portals for surveys that are based on the internal survey connector:

  • Service Manager Service Portal (default): used for sending surveys to Service Manager Service Portal users
  • ESS: used for sending surveys to Service Manager Employee Self-Service (ESS) client users
  • SRC: used for sending surveys to Service Request Catalog (SRC) users

You need to select the right portal depending on which portal is being used for end users in your organization. To do this, follow these steps:

  1. Go to System Administration > Base System Configuration > Miscellaneous > System Information Record.
  2. Select the Active Integrations tab.
  3. In the SM Portal field, select the right portal from the drop-down list.

  4. Click Save.

Related topics

SM Survey setup

Related topics

Configure the global survey settings