Use > Survey > Service Manager Survey > SM Survey administrator tasks > Specify a maximum recommended number of recipients

Specify a maximum recommended number of recipients

User roles: Survey Administrator

For individual surveys that users manually send from a record, you can specify a maximum number of recipients that is recommended. If a user selects a number of recipients that exceeds this value, when the user clicks the Send button, the system displays a warning to the user. The user has the option to either reduce the number of recipients or ignore the warning and continue.

To specify this setting, follow these steps:

  1. Go to Survey Management > Administration > Survey Settings.
  2. In the Maximum recommended number of recipients per manual survey field, enter an appropriate number. For example, 50.

    By default, this field has an empty value, and the feature is disabled. When a user clicks Send to send a manual survey, the system does not check how many recipients the user has selected and displays no warning to the user.

    Note Be aware that this setting takes effect only for manual surveys.

Related topics

SM Survey setup

Related topics

Configure the global survey settings

Send a survey from a record