Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Macro conditions
Macro conditions are expressions written in Service Manager Rapid Application Development (RAD) syntax that evaluate at run time. If the expression evaluates to true, the macro executes. If the expression does not evaluate to true, the macro cannot proceed.
A macro’s condition can be very simple. For example, true or tod()< = ‘17:00:00’>. Macro conditions often include a check against the record being saved. For example, a macro condition can be expressed for an action or group of actions when a specific set of incident records is saved.
The record currently being saved is identified to macro conditions as $L.new. This variable can be used as $file in Format Control expressions. Macro expressions also have $L.old available. This represents the state of the record before it was altered. All the following expressions are valid:
- priority.code in $L.new=“1”
Executes whenever a priority 1 record is saved. - assignment in $L.new~=assignment in $L.old
Executes whenever the assignment group changes. - tod() <= ‘17:00:00’
Executes whenever a record is saved before 5:00 PM.
The variable $L.message can create evaluating expressions that gather certain information about incident records. This data is then sent as a message to specific users or groups defined in the Macro Parameters form. The $L.message is expressed as an array, using the following syntax:
$L.message={"Incident#" +number in $L.new, brief.description in $L.new}
The result is an array of the Incident ID and Incident Title in the record being saved ($L.new). The message might look like this:
Incident # IM1012 Phone is going dead intermittently.
Related concepts
Service Manager macros
Accessing macro records
Related tasks
Access a macro record
Create a macro
Related references
Definitions for macro forms
Macro list form definition
Macro editor definition
Macros provided with Service Manager
