Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Service Manager macros
Service Manager macros are discrete units of work a System Administrator invokes to do things like sending email to a specific address. These macros are more similar to Microsoft Access macros than to Microsoft Word macros, which simply record and play back keystrokes.
Macros are distinct actions, driven by predefined conditions, that execute when a record is saved in the database. Macro actions are associated with files and reflect certain states in the records of those files. If a macro’s condition evaluates to true when a record is saved, the macro’s action executes. A typical condition is priority.code in $L.new= “1”, causing that macro’s action to execute when a saved incident record has a priority code of 1.
As a Service Manager System Administrator, you can create macros to run processes automatically when specified events occur. For example, you can create a macro to send an email to a manager when an incident record hits a deadline alert.
Related concepts
Accessing macro records
Macro conditions
Related tasks
Access a macro record
Create a macro
Related references
Definitions for macro forms
Macro list form definition
Macro editor definition
Macros provided with Service Manager
