Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Macros provided with Service Manager
| Macro Action | Description |
|---|---|
| Call A RAD Routine * | Executes a user-specified RAD routine and passes its parameters every time it executes. Warning: Macros do not work properly when calling a RAD application involving user interaction. For example, fill.recurse or validate.fields. Continue to use Format Control to call these types of applications. |
| Evaluate Expressions | Executes a number of user-defined expressions whenever it fires. |
| Get a Sequential Number | Fetches the next available sequential number of a specific class and stores it in a field in a file. |
| Mail 1 Person | Sends e-mail to one person only. This person can be defined as an operator, a contact, or a simple “raw” email address. |
| Mail a Change Request to 1 Person | Sends e-mail of a change request to one person only. This person can be defined as an operator, a contact, or a simple “raw” email address. |
| Mail a Change Request to a Message Group | Sends e-mail of a change request to all the members of a Change Management Message Group. |
| Mail a Change Request to Many People | Sends an e-mail of a change request to an arbitrarily defined list of people. These people can be defined as operators, contacts, or “raw” phone numbers. |
| Mail a Change Task to 1 Person | Sends e-mail of a change task to one person only. This person can be defined as an operator, a contact, or a simple “raw” email address. |
| Mail a Change Task to Many People | Sends an e-mail of a change task to an arbitrarily defined list of people. These people can be defined as operators, contacts, or “raw” phone numbers. |
| Mail 1 Assignment Group | Sends e-mail to an entire assignment group. |
| Mail Many People | Sends e-mail to an arbitrarily defined list of people. These people can be defined as operators, contacts, or “raw” email addresses. |
| Mail an Incident Ticket to 1 Person | Mails an incident record to one person. This person can be defined as an operator, a contact, or a simple “raw” email address. |
| Mail an Incident Ticket to an Assignment Group | Mails an incident record to all the members of an assignment group. |
| Mail an Incident Ticket to Many People | Mails an incident record to an arbitrarily defined list of people. These people can be defined as operators, contacts, or “raw” email addresses. |
| Mail an Incident Ticket to a Change Management Message Group | Mails an incident record to all the members of a Change Management Message Group. |
| Mail a Task to a Message Group | Mails a change task to all the members of a Change Management Message Group. |
| SC Mail 1 Person | Sends Service Manager mail to one person only. This person can be defined as an operator, a contact, or a simple “raw” phone number |
| SC Mail an Incident Ticket to Many People | Sends an incident record to an arbitrarily defined list of people with Service Manager mail. These people can be defined as operators, contacts, or “raw” email addresses. |
| SC Mail an Incident Ticket to a Change Management Message Group | Sends an incident record to all the members of a Change Management Message Group with Service Manager mail. |
| SC Mail Many People | Sends Service Manager mail to an arbitrarily defined list of people. These people can be defined as operators, contacts, or “raw” phone numbers. |
| Start a Clock | Starts a specified clock. |
| Stop a Clock | Stops a specified clock |
Related concepts
Service Manager macros
Accessing macro records
Macro conditions
Related tasks
Access a macro record
Create a macro
Related references
Definitions for macro forms
Macro list form definition
Macro editor definition
