Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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- Tailoring
Localization
Service Manager provides official localization support for a number of languages. To view a list of the supported languages for the current release, see the specific Service Manager Support Matrix available to download from the Service Manager Document Matrix.
You can also localize Service Manager using a third-party tool or the Service Manager Open Localization Toolkit.
Localize untranslated text strings in resource files
Service Manager language packs are available for the following languages: Arabic, French, German, Italian, Japanese, Russian, Simplified Chinese, Spanish, Brazilian Portuguese, Korean, and Turkish.
You can localize the English content in the following components for the rest of the languages through self localization:
- Web Tier
- Service Request Catalog (SRC)
- Mobility Client
- Applications
- Chat UI
For details, see Localize untranslated text strings in Service Manager resource files.
Localize Service Manager into an unsupported language
You can also localize Service Manager into an unofficially supported language (for example, Vietnam) by using the Service Manager Open Localization Toolkit. For details, Localize Service Manager with the Open Localization Toolkit.
Related tasks
Localize untranslated text strings in Service Manager resource files
