Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
---|---|---|
A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
---|---|---|
Two or more words in the same topic |
|
|
Either word in a topic |
|
|
Topics that do not contain a specific word or phrase |
|
|
Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
A combination of search types | ( ) parentheses |
|
Links
One of the advantages of a relational database is the elimination of redundant information. You accomplish this by storing information about a particular subject in one place or file that has links to other subjects. Links are a combination of data and link definitions, sets of conditions containing the relationships for linked information. Use links in Incident Management and Configuration Management environments to relate information in one file to information in another.
Link records define the relationship among sets of data. They are used extensively throughout the system and the main topics include the following:
- Understanding links — general linking within the system
- Link maintenance — using links effectively
- Virtual joins — are used to display read-only data from another file.
- Posting — copy data from a source record to a target record.
Related concepts
Tailoring
Understanding links
Link maintenance
Virtual joins
Posting