Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Field help editor
- Creating field help
- Preparing to create field help
- Access the help table
- Access field help from the System Navigator
- Determine the fields that a form contains
- Determine the fields that a table contains
- Determine whether help exists for a field
- How does Service Manager determine which help record to display?
- Add or edit help records
- Review field help records
Add or edit help records
The user can also click “Accept” instead of Add/Save after editing the help. This will immediately publish the help topic with no additional review.
- Click Tailoring > Database Manager.
- Type help in the Form field, and then click Search.
Service Manager displays the Help Description tab of the help form (help.g). Use this form to add or edit help records.
- Type a Brief Description.
- Type the Detailed Help information, if necessary.
- Select the Keywords tab.
- Specify the Field Name.
- Specify the Table Name.
- Optionally, you can add the following in the Keywords tab:
- Specify the Form Name — Use this field to create form–specific help.
- Specify Related Information — Use this field to create a link to field help for related fields.
- Specify the Term — Use this field to define glossary terms.
- Optionally, you can specify the Topic in the Help Description tab. Use this field to input help on specific areas of Service Manager.
Click Add or Save to create new or revise existing field help.
The help topic is now marked Pending Review. The help topic is not published until it is reviewed and accepted. For more information, see Review field help records.
Tip You can click Accept instead to immediately publish the help topic without additional review.