Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Field help editor
- Creating field help
- Preparing to create field help
- Access the help table
- Access field help from the System Navigator
- Determine the fields that a form contains
- Determine the fields that a table contains
- Determine whether help exists for a field
- How does Service Manager determine which help record to display?
- Add or edit help records
- Review field help records
Review field help records
New or revised help topics must be reviewed before they can be published. If you do not complete this step, the help records will not be visible to users.
To review field help records, follow these steps:
- Connect to the server that contains the help you want to review.
- Run this query against the help table.
Service Manager displays the records that currently need review.
Use one of the following procedures:
Click Accept to indicate that you have reviewed an individual record.
It will take one minute or two for the background process to replace the original help topic with the revised topic after it is accepted.
Use the following Mass Update to indicate that you have reviewed the list of records.
pending.review in $file=false
Note If more than one person has input field help, you will need to refine your query to find the specific records you want to review.