Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Things to consider prior to publishing data
- Publishing Service Manager applications as Web Services
- When to use Web Services
- Can I use the out-of-box Web Services?
- What items do I need to expose?
- What data types should I use for SOAP?
- What methods do I need?
- Managing records with Web Services requests
- Are there any security considerations?
- What are released Web Services?
- Enable SSL encryption for published Web Services
Can I use the out-of-box Web Services?
The ITIL-standard Web Services provided with Service Manager should be used whenever possible. They have been tested extensively and are well documented, which makes them easier to use. If you are interested in using one of these Web Services, we recommend that you do not modify the out-of-box extaccess records. Instead, always create your own copy if you need to add actions or fields. If the changes are unique, create a copy of the extaccess record(s) involved first and name the service differently; for example, IncidentManagementForPortal rather than just IncidentManagement, and make your changes against the new set of extaccess records.
