Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Publishing Service Manager data using WS API
- Things to consider prior to publishing data
- List: Web Services available in the Service Manager Web Services API
- Field names in the extaccess record
- Create dedicated Web Services listeners
- Data conversion between Service Manager and SOAP Web Services
- Example: Publishing the Terminate Change functionality via Web Services
- Publish a table as a Web service
- Expose a table with more than one web service
- Remove a Document Engine display action from the Web Services API
- Remove a Service Manager field from the Web Services API
- Sample client for Web Services SM7 URL
- Command line arguments for the Axis2 sample application
- Add an external access action to the Web Services
List: Web Services available in the Service Manager Web Services API
The Service Manager Web Services includes ITIL-compliant Web Services. The following table lists some of those web services. To see all the Web Services that are ITIL-compliant, use Web Service Configuration in Tailoring (Tailoring > Web Services > Web Service Configuration) and then do a true search. This will list all of the out-of-box services.
Note This is the out-of-box list for SOAP.
| Web Service | URL to access WSDL | Service Manager objects (tables) published |
|---|---|---|
| Change Management | ChangeManagement.wsdl | Change (cm3r), ChangeTask (cm3t) |
| Configuration Management |
ConfigurationManagement.wsdl |
Company (company), Contact (contacts), Department (dept), Device (device), DeviceParent (deviceparent), Computer (joincomputer), DisplayDevice (joindisplaydevice), Furnishing (joinfurnishings), HandHeldDevice (joinhandhelds), MainFrame (joinmainframe), NetworkDevice (joinnetworkcomponents), OfficeElectronic (joinofficeelectronics), SoftwareLicense (joinsoftwarelicense), StorageDevice (joinstorage), TelecommunicationDevice (jointelecom), Location (location), Model (model), InstalledSoftware (pcsoftware), Vendor (vendor) |
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Incident Management |
IncidentManagement.wsdl |
Incident (probsummary) |
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Problem Management |
ProblemManagement.wsdl |
Problem (rootcause) |
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Service Desk |
ServiceDesk.wsdl |
Interaction (incidents) Note As of Service Manager 9.41, the "Continue" action is introduced and it only applies to the standalone streamlined interactions. If you apply "Continue" to a streamlined interaction that is already related to a fulfillment record, the action will fail with an error message. The “add.escalate.incident" action supports both the “Streamlined Service Desk” workflow and other previous interaction workflows. |
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Service Level Management |
ServiceLevelManagement.wsdl |
ServiceEntry (serviceent), SLA (sla), ActiveSLA (slaactive), AssignedSLA (slaassigned), SLA Control (slacontrol), MonthlySLA (slamonthly), MonthlySLALag (slamonthlylag), SLAResponse (slaresponse) |
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Request Fulfillment |
RequestManagement.wsdl | Request (request), Request Task (requestTask) |
For RESTful, you can find the out-of-box list from the Service Document, http://<server>:<port>/SM/9/rest.
