Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Change Management tasks
- Access Change Management reports
- Create a change task
- Update a change task
- Close a change task
- Reopen a change task
- Print a change request
- Print a change request list
- Associating a change with another record
- Associate a change with another change
- Set a reminder for a change request
- View a list of services potentially affected by an outages
- Using Mass Update with Change Management record lists
- What are notifications?
- Change Management and Service Level Agreements
Associating a change with another record
You can associate a change record with an existing Service Desk interaction, incident, known error, quote, or another change record. If the situation changes you can remove the relationship between the change record and the other record.
When a record is related to a change, the system tracks the history of this activity. This includes the changes that are related or dropped and the history of phase changes and transitions.
In the Related Records section, you can view the current related records, associate an existing record with the change record, or open a new change that is automatically related to the change being viewed.
When you associate a change record with another record, note the ID number of that record so you can verify it in the Related Records section.
Relate a record to an incident record
Relate a new change to a change
Delete a related change to a change
