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Related Records in Incident Management

Service Manager lists all related records for the incident on the Related Records section. All information is read-only, but a user can click a record ID to view the related record. The related records are listed in alphabetic order by the module file name: Change (cm3r), Interaction (incidents), Request (ocmq or request), Incident (probsummary), Problem (rootcause). Within each module the records are sorted by ID in ascending order.

The Related Records section contains the following fields.

Field Description
ID The related record number in the database.
Type Identifies the related record as a Change, Interaction, Request, Incident, Problem.

Related topics

Incident Management overview
Creating an incident
Activities section