Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
SLT section
Service Manager populates the information in the SLT section with one or more Service Level Agreement records associated with the asset. If no agreement exists, the section is blank. All the information is read-only.
The Next Expiration field displays the next immediate deadline from all matching SLTs. The SLT section contains the following subsections that list the details of the specific SLTs.
| SLT type | Description |
|---|---|
| Process Targets | Lists all of the matching SLTs from all of the associated SLAs. |
| Uptime Targets | Lists the percentage of time that all SLTs are available. |
| Max Duration Targets | Lists the acceptable amount of time for an outage for all SLTs. |
| Upcoming Alerts | Lists the alerts for all of the SLTs. |
Note: When you view an existing record, shaded fields are not available for more input. Incident Management populates these fields from information stored in associated records. You can update the associated record to increase the amount of information in these read-only fields.
Related topics
Incident Management overview
Creating an incident
Activities section
Incident Details section
