Create a new model

After you validate a configuration creation change task and determine that there is no existing model in Service Manager for the new configuration, you can create a new model and manufacturer. A model refers to the product catalog that defines the approved and certified list of components that can be deployed within the IT environment. Models contain information such as model name, manufacturer, and the ID of a component. You must create a model before you can create new configuration items (CIs) that are based on the model.

To create a new model, follow these steps:

1. Click Request Management > Maintenance > Supporting Files > Model.
2. Use search or advanced search to find one or more records.
3. Find the models from the manufacturer or supplier.
4. Type or select the new model information, and then click Add.
5. Double-click the Line Item Category Name that best describes the new model. Service Manager adds the model record and then displays several more tabs where you can enter additional information about the model.

6. Type or select any additional information for the model in the new form tabs, and then click Save.

   Note Select all tabs to make sure that you have completed all required fields.

You can now create new configuration items based on the new model.

Example: Search for a record
Create a new configuration item (CI)